The Home Manager, is supported by a multi-disciplinary team of nurses, carers, domestic and catering staff, who receive regular in-house training from our Training Manager.
“I think that one of the most important things we can do at Maples is to understand who our residents are, and to remember that they have all had long and interesting lives. When we know people well, our natural care and compassion comes through in the way that we care for them. One of the questions my staff and I ask ourselves regularly is, ‘would I be happy for my mum to live here?’, and that question underpins everything we do.
Our approach to care is based on an emphasis on every person’s dignity, and an expectation of person-centred care. For us, this is far more than just ensuring that your physical needs are met. Your emotional and health and wellbeing is just as important to us, and I and my team pride ourselves on the support and care that we provide.
We understand that the decision to move yourself, or your relative, into care isn’t an easy one, and brings with it many issues. Many of the families we have supported through the experience have been dealing with intense feelings of loss, particularly where dementia is involved. Our priority here is to provide support and reassurance, and to help you through some of the difficult decisions and conversations.
We have worked hard here to develop a culture of openness and trust with our residents and their families, so that the quality of care that we deliver is completely transparent. Many of our residents are very frail and vulnerable, so it is vital that they and their families have complete confidence in the care they will receive here.”
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