Home Manager

Purpose

The home/registered manager is responsible for all aspects of the day-to-day running of the home. He/she oversees all departments and ensures that the highest standards of resident care are maintained and that the Registered Authority and regulations are always adhered to. The manager takes responsibility for the wellbeing of residents, in accordance with policies and procedures, as well as Canford Healthcare’s philosophy and core values.

Reporting to: Operations Manager

What does the role involve?

Responsible for presiding over the smooth running of the home and the provision of safe and high-quality person-centred care, the home manager role is both complex and multi-dimensional.

One of the manager’s first daily tasks is a walkaround, greeting residents and staff, discussing any issues (such as accidents or concerns, for example) arising from the night shift. This is an important part of the handover process. Later in the morning the home manager chairs the heads of department meeting, sharing information among the management team about what’s happening that day as well as sharing updates on residents’ health, admissions, room availability and staffing issues.

Throughout the day the manager juggles many different tasks, including email correspondence, budgets, compliance and safety issues, as well as staff management. This often involves working with the deputy or clinical manager to conduct staff supervisions, identify and oversee training and manage staffing levels and recruitment. The home manager often undertakes resident reviews and assessments, at the home, by phone or by visiting potential residents’ homes.

Building strong relationships with residents, families, and external agencies is a key part of the role and the home manager gets to know all the residents in their care. He or she involves residents and their families in preparing and regularly updating care plans, an important aspect of our person-centred care. Residents and relatives are also involved in the running of the home and the manager is always keen to ensure that any feedback is acted upon as quickly as possible.