FAQs

Care plans at Maples Care Home are regularly reviewed to ensure they meet each resident’s evolving needs. If a resident’s care requirements change, our team works closely with them and their families to adjust their plan, providing continuity of care and ensuring that support remains appropriate and personalised.

Residential care at Maples Care Home provides 24-hour support with personal care and daily living tasks for those who need extra assistance. Nursing care includes the same support but adds round-the-clock medical attention from trained nurses for residents with complex health needs.

Maples Care Home supports residents’ well-being through personalised care that addresses physical, emotional, and mental needs. Our activities, facilities, and social opportunities encourage residents to stay active, maintain hobbies, and enjoy meaningful connections, allowing them to live life as fully and independently as possible.

We offer respite care at Maples Care Home for those recovering from illness, injury, or surgery, or for family carers who need a temporary break. Each resident receives a personalised care plan during their stay, ensuring their needs are fully met while providing peace of mind for their loved ones.

At Maples Care Home, we require a 28-day notice period for residents receiving any of our long-term care types who wish to move out. Our compassionate team is available around the clock to support residents and their families during this transition and answer any questions you may have.

At Maples Care Home, we provide a wide range of facilities to make everyday life comfortable, engaging, and enjoyable for our residents. Our home features an on-site hair and nail salon, a cosy cinema room, welcoming communal lounges, and private dining rooms for family occasions. Residents can also enjoy a varied activities programme, spend time in our relaxing garden café, or explore our secure landscaped gardens, which are ideal for hobbies, socialising, or simply unwinding outdoors. These facilities are designed to promote wellbeing while creating a warm, homely environment.

At Maples Care Home, our talented in-house chefs prepare a varied seasonal menu offering breakfast, lunch, and dinner with plenty of choice. We cater to all dietary needs and preferences, ensuring meals are both nutritious and enjoyable. Residents can also enjoy snacks and drinks throughout the day. Meals may be taken in the dining room, in a resident’s own room, or even outdoors in the garden during warmer months. For special occasions, we also provide a private dining room where residents can share meals with family and loved ones.

At Maples Care Home, our dedicated Activities Coordinators organise a wide range of engaging activities to keep life stimulating and enjoyable. Residents can take part in pet therapy, arts and crafts, film nights, pamper sessions, gardening, gentle exercise classes, and live entertainment. We also offer group games, quizzes, and puzzles, as well as quieter one-to-one activities, ensuring there’s something for everyone to enjoy.

Yes, every bedroom at Maples Care Home includes a private en-suite wet room, complete with a sink, toilet, and shower for comfort and convenience.

Yes, Maples Care Home has a friendly, professional hairdresser who visits our salon regularly, offering a range of hair services to help residents look and feel their best.

Yes, at Maples Care Home we actively encourage residents to bring personal belongings such as photographs, decorations, or small pieces of furniture to make their room feel warm and familiar. These little touches help create a homely environment where residents feel truly comfortable and settled.

At Maples Care Home, your weekly fees cover accommodation, all meals, snacks, and drinks, as well as participation in our full activities programme and use of in-house facilities. Residents can also enjoy local outings and excursions, though some may incur an additional charge.

All personal care and support are included within the fees, ensuring residents receive the help they need with daily routines and wellbeing. Certain additional services, such as dental care or chiropody, may be offered at extra cost. Our team is always happy to discuss any specific requests or requirements to ensure a comfortable and personalised stay.

Care home fees at Maples Care Home can be funded in several ways depending on a person’s financial situation and level of need. If someone has been assessed as having eligible care needs and limited financial resources, the local authority may contribute towards or cover the full cost of their care.

For individuals with complex health conditions that require full-time nursing care, NHS Continuing Healthcare Funding may be available to cover all expenses, including accommodation and personal care. Alternatively, those with sufficient savings, income, or assets may need to self-fund their care, either fully or partly. In some cases, family members may also choose to contribute.

Often, care home fees are met through a combination of local authority funding, NHS support, and personal contributions, ensuring that each resident receives the right level of care and financial support.

At Maples Care Home, we understand that financial situations can change. If a resident begins to experience difficulties, our team will work closely with you and your family to explore possible solutions. This might involve reviewing different funding options, seeking support from the local authority, or discussing alternative accommodation within the home, such as moving to a smaller suite.

Our priority is always to provide stability and reassurance, and we’ll do everything we can to ensure residents continue receiving the care and support they need.

At Maples Care Home, all fees outlined in the Care Agreement end on the date of death. Accommodation charges will continue for up to ten days afterwards to allow time for personal belongings to be collected and the room to be cleared.

We understand this is an extremely difficult time for families, and our compassionate team will provide as much support as possible, helping to make arrangements sensitively and respectfully.

Top-up fees are the additional costs that may arise if the care home you choose charges more than the amount your local authority has agreed to pay. In these cases, a family member or another third party can cover the difference to ensure you or your loved one can stay in your preferred home.

At Maples Care Home, we are always transparent about fees and will explain clearly if a top-up fee is required. Our team is on hand to guide you through the process and answer any questions about how care funding works.

In England, care home fees are assessed based on a person’s income, savings, and assets. The local authority will carry out a financial assessment (often called a means test) to determine how much an individual can contribute towards their care. This includes looking at regular income, such as pensions, as well as capital assets like savings and property.

If someone’s savings and assets are above the set threshold, they will usually be expected to fund their care privately. If they fall below the threshold, the local authority may help to cover some or all of the costs. In some cases, contributions are shared between the individual and the council. For more personalised guidance on funding options for Maples Care Home, please get in touch with our helpful team.

At Maples Care Home, fees are reviewed on an annual basis to ensure we can continue providing the highest standard of care and facilities. If there are any changes to your fees, you will always be given at least 4 weeks’ notice before the adjustment takes effect. Currently, fee uplifts are applied in April each year. If you would like more detailed information about how this process works, please don’t hesitate to contact our team, who will be happy to guide you.

Yes. Maples Care Home is regularly inspected by the Care Inspectorate to ensure that we continue to provide a high standard of care across all areas. These inspections help us maintain quality, safety, and wellbeing for all our residents, giving families peace of mind.

Absolutely. At Maples Care Home, we encourage prospective residents and their families to visit and explore our facilities. Touring the home allows you to get a real feel for the environment, meet our friendly team, and ask any questions before making the important decision to move in.

At Maples Care Home, we understand how much pets can mean to our residents. We can accommodate pets in some cases, depending on the needs and comfort of all residents. Please contact our team to discuss your specific situation, and we’ll be happy to explore the options with you.

Yes, at Maples Care Home we offer prospective residents the opportunity to arrange a trial stay. This allows you or your loved one to experience daily life at the home, meet our staff, and take part in activities before making the decision to move in permanently. Trial stays are flexible and tailored to individual needs, helping to ensure a smooth and confident transition into long-term care.